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Sidebar table of contents navigation for knowledge base home page

Instead of having readers click through boxes of categories, let them scroll through a list of categories and nested categories from the home page. Often used for technical documentation.

about 1 year ago in Knowledge Base 0 Backlog

6 VOTE

Audit which teammates aren't using their inbox access

Some company admins want to keep shared inbox access controls to the minimum necessary. A teammate may have been granted access but rarely views conversations in the inbox, which means their access can be revoked. How can we help company admins to...

over 1 year ago in Resource access settings 0 Backlog

5 VOTE

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

over 1 year ago in Analytics - Conversation origin and journey 0 Backlog

3 VOTE

Dynamic objects: allow options without a static prefix/suffix

For example, hexadecimal strings of a specific length should be allowed to be turned into dynamic objects even without a static prefix.

10 months ago in Dynamic objects 0 Backlog

3 VOTE

interact with the front calendar via API

Create calendar events. update calendar events. delete calendar events. all through api.

10 months ago in Calendar - other / Core API 0 Backlog

8 VOTE

Search in everywhere (spam, trash, inboxes)

No description provided

about 2 years ago in Search location 0 Backlog

13 VOTE

ActiveCampaign integration

Support for syncing contacts and campaigns.

over 3 years ago in New integration requests 0 Backlog

1 VOTE

Data storage location: Australia

No description provided

3 months ago in Compliance & security 0 Backlog

9 VOTE

Dynamic Front Chat welcome messages

Ability to configure different Welcome Messages for Front Chat across your website depending on URL

over 2 years ago in Live Chat 0 Backlog

2 VOTE

More color options for team inboxes

It'd be great to have more color options for team inboxes than the current limit. For firms that have many team inboxes, this can be helpful to easier categorize their sidebar and review incoming emails via the email's dogear color in the corner.

7 months ago in Collaborate - work together seamlessly 0 Backlog

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