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[activation] have the training messages to respect the rule conditions

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review
about 2 months ago in AI / AI tagging 0 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
about 3 years ago in Admins can control more teammate settings 1 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
about 3 years ago in Comments / @ mentions 4 Backlog

New custom field type: Link

Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.
7 months ago in Custom fields 2 Backlog

Display history of template creation, and show when last used

In the UI of the "Message Templates" section of Front, i'd like to be able to be able to see the history of the message template (primarily, who created it, and who last edited it), as well as see when it was last used. If I see we have templates ...
7 months ago in Message templates 0 Backlog

Full offline mode

Ability to use the Front app while being offline - all major functionality
over 3 years ago in Desktop 9 Backlog

[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...
about 2 months ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

Align text and images (right-aligned, left-aligned, center)

No description provided
almost 2 years ago in Composer 4 Backlog

Custom message order so that the most recent email in a conversation thread is shown at the top

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.
almost 4 years ago in P3 display 8 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
12 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog