ADD A NEW IDEA

All ideas

Showing 1627

Select Timezone to display based on user vs reciever

Timezone issues & request: The timezones in Front display dates and times of custom date/time field in the Front User (ie, Employee) timezone. However, when we are communicating with our clients we communicate the time of their appointments in...
over 1 year ago in Custom fields 0 Backlog

Confirmation of Contact Created in SFDC Plug-in

When a contact is created in the SFDC P4 Plug-in, there is no definitive confirmation that the contact has been created. This leads to confusion and duplicate entries of the same contact into our SFDC database
over 1 year ago in Contacts P4 Plugins 0 Backlog

Re-ordering Inbox Drop Down List

It would be helpful for our team if we could rearrange the inboxes in the "move to" drop down list in a custom order.
over 1 year ago in Triage - get to inbox 0 0 Backlog

Customizable Options for "Advance Notice" — Scheduling Links

For the "Edit scheduling links" feature, we should have the ability to edit the options available for the "Advance Notice" dropdown/picklist. For example, I think that "18 hours" or "20 hours" is a big omission. Let's say I work 9AM-5PM and a clie...
over 1 year ago in Accessing / Organizing Data / Scheduling Links 0 Backlog

Discussions - Restrict Unsubscribe and/or Log who unsubscribes

There are mandatory discussions setup that we want to be able to restrict user from unsubscribing. And/or provide a log for the discussion creator to see who unsubscribe from the discussion.
over 1 year ago in Core Product Experience 0 Backlog

Ability to sync all messages to sender/recipient similar to Twilio/SMS channels

When you hit compose and create a new message it would be preferred if a setting existed that would automatically thread message to an existing thread if the sender/recipient is the same. Currently Front will always create a new conversation when ...
over 1 year ago in Composer / Merge / privacy leaks / threading 0 Backlog

Use our company logo as the image when there are no emails in inbox instead of default image

This is just an aesthetic change but I believe it would make the tool look much more professional & "designed" for the company/team using it if they saw the logo there instead of the default cartoon
over 1 year ago in Other (CPX) 0 Backlog

Have a button that removes all reply formatting so that the message is reset to normal text

No description provided
over 1 year ago in Composer 0 Backlog

In a team inbox, when mail is unthreaded, show the sender name in the conversation cell of an outbound sent message instead of the recipient

No description provided
over 1 year ago in Core Product Experience 0 Backlog

Sequence From Channel Selector Size

Currently the dimensions of the Sequence Edit and New Sequence modal/popup is very narrow and not resizable. When trying to select a From channel for sending, we cut of the ending with ... as a "there is more here" indicator. With dimensions avail...
over 1 year ago in Outbound/Sequences 0 Backlog