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[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...

5 months ago in AI / AI insights / AI summary 0 Backlog

3 VOTE

Add Snooze Count

It would be helpful to have Snoozed count showing on status bar. Currently the only items showing are counts for Open emails. I have a tag for Snooze and in the status bar it would be great to see the count for what is snoozed. Yes you can hit the...

3 months ago in Counters 0 Backlog

27 VOTE

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.

almost 2 years ago in Teammate availability 1 Backlog

46 VOTE

Message templates for comments

Be able to create message templates for comments the way you can for emails today.

over 3 years ago in Comments / @ mentions 4 Backlog

5 VOTE

[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

4 months ago in AI / AI answer for chat / AI data extraction / AI similar conversations / AI suggested replies (auto draft) / AI summary / AI tagging 0 Backlog

32 VOTE

Allow Workspace admins to create and manage teammate Groups

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...

over 2 years ago in Teammate Groups 2 Backlog

10 VOTE

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)

9 months ago in CSAT - Customisation - Survey 0 Backlog

50 VOTE

Google directory sync

Sync external contacts from Google Contacts into Front

over 3 years ago in Developer Platform 0 Backlog

15 VOTE

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)

about 1 year ago in Insights / Workflows 0 Backlog

3 VOTE

Display exact age of metrics

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.

3 months ago in Insights - Systems 0 Backlog

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