All ideas

Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

Right now when configuring a Server as part of building an App Connector, only the Authorization Code OAuth2 grant type is supported. It would be helpful to introduce support for the Client Credentials grant type ( https://auth0.com/docs/get-start...

Open rule templates to individual and company rules for a more seamless and accurate rollout. Example use cases: main Highway use case revolves around using the rules and macros in a personal inbox. The rules and connectors we published are only s...

When choosing a macro to perform an application request, we want the ability to search for an object in a 3rd party system to maintain inputs against, or log inputs against. Example: a prospect, Shippeo, currently have a Gmail extension that allow...

It's important to have the ability to initiate conversations with all shared slack channels

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.

There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams

Teams who don't have a KB, store their Knowledge in Message Templates. It would be helpful to have Suggested Replies look through existing message templates

Currently if your Application Object doesn't pass the final test step none of your progress will save as you are not given the option to save progress. This can be really tough for teams that setup complex variables and connections as they have no...