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Keyboard shortcut: change color of text when composing

Shortcut to change font color which runs through the colors using the arrow keys
over 1 year ago in Composer / Core Product Experience / Keyboard shortcuts 0 Backlog

Real-time translations in Front - Google Cloud Translation API

A Front Translate module - Front user pick Translation engine. The possibility to connect your own Google Cloud Translation (account) to Front. Very easy to get started via the Google Cloud Console. Incoming messages can be translated in real time...
about 1 year ago in New integration requests 1 Backlog

Microsoft Teams <> Front OOO Sync

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)
over 1 year ago in New integration requests / Workflows 1 Backlog

Option to keep email open for yourself upon assigning to someone on your team

Currently, when a shared inbox owner assigns a conversation from the team inbox to a teammate, the message is moved to the assignee and is auto-archived for the inbox owner (though they are still subscribed). Afew inbox owners prefer to have these...
about 1 year ago in Core Product Experience 0 Backlog

Telegram - mobile number integration

Being able to use a mobile number that's linked to an existing Telegram account would be a more seamless connection experience for Front users. From the customers' perspective, this would also be an ideal solution since they would not have to chan...
6 months ago in Existing integrations 0 Backlog

Create invite based on conversation recipients/participants

No description provided
about 3 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!
6 months ago in Core Product Experience 0 Backlog

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
over 1 year ago in Live Chat 2 Backlog

View Contacts on Mobile App

No description provided
8 months ago in Contacts / Mobile 1 Backlog

[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
about 2 months ago in AI / AI suggested replies (auto draft) 0 Backlog