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[Contacts permissions] Different access levels for contacts

Allowing different teammate groups to have different access levels for shared contacts
almost 3 years ago in Accessing / Organizing Data 1 Backlog

Auto-capitalize first letter in a sentence

No description provided
over 4 years ago in Composer 0 Backlog

[KB access control] Internal knowledge base access for non-Front employees

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.
over 1 year ago in Knowledge Base 0 Backlog

View-only Front license

Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...
almost 2 years ago in Teammate management 1 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
over 2 years ago in Core Product Experience 1 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
over 2 years ago in Analytics - Times 0 Backlog

Airtable integration

No description provided
about 4 years ago in New integration requests 4 Backlog

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
over 1 year ago in New integration requests 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 2 years ago in Analytics - Widgets - Heatmap 0 Backlog

Only show teammates with access to the Workspace as assignment, mention and participant options

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.
about 2 years ago in Workspaces 0 Backlog