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Showing 1712 of 1712
26
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26
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25
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[language] AI Answer and Suggested Replies to support more languages (content and answer)
AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites It'd be great if features like AI answer for chat, Suggested replies could leverage knowledge bas...
25
VOTE
25
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Scope inbox availability of tags when importing channels
When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
25
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24
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[accuracy] AI tagging accuracy improvements (more training, negative/positive reinforcement, audit ...)
Actions requests from the admin to improve the accuracy Guidance to write good tag description Suggest negative reinforcement for AI tagging (either raising it to the admin or training the AI) Let user flag good examples of conversations that shou...
24
VOTE
24
VOTE
24
VOTE