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AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
4 months ago in AI / AI tagging 0 Backlog

Adding Plato to CRM Applications/Integration

Add https://platomedical.com/ to list of apps and integrations.
4 months ago in Developer Platform 0 Backlog

Allow customers to use their own Open AI API key

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.
4 months ago in AI / AI extensibility 0 Backlog

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
4 months ago in SMS 0 Backlog

ontimesuite.com calendar integration

Integrating calendar with one time suite
4 months ago in Calendar - other 0 Backlog

Print Knowledge Base Article for internal use by others

The knowledge base articles you may wish to print an article for use in a meeting, to walk through a process with someone who is for example in your warehouse and does not have a company. If a company is to put all processes and knowledge into the...
4 months ago in Knowledge Base / Printing 0 Backlog

Suggest "@" value based on the users' workspace

We have been running into assignation problems recently, since we have homonyms between our usernames. People are used to "@" quickly in order to be efficient, however they sometimes do not look closely enough, and click "Enter" on the first sugge...
4 months ago in Comments / @ mentions 0 Backlog

"Ask AI" for knowledge base

Rather than using regular search functionality, I want to be able to ask a question and get an AI response based on the knowledge base content.
4 months ago in AI / AI knowledge / Knowledge Base / Search 0 Backlog

Ability to lock/unlock a discussion

Sometimes discussions need to be closed or locked from further additions. Sometimes coworkers add a question to a discussion that is untouched and unrelated, making a mess of record keeping. The ability to turn a discussion off (and back on) would...
4 months ago in Internal discussions 0 Backlog

Enable templates for discussions

It would be extremely helpful if we had the option to create discussion templates similar to the available email template function. Our team uses discussions to log various project statuses across multiple aspects of our business as shown in the i...
4 months ago in Internal discussions 0 Backlog