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Admin Experience

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automation that detects CC info and other sensitive patterns through a one-click setting

about 1 year ago in Compliance & security 0 Backlog

Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
over 1 year ago in Object/resource management 0 Backlog

Allow admins to disable Report Phishing option

Typically a "Report Phishing" button is a cybersecurity function that goes to the IT team or Security team or a 3rd party cybersecurity partner. Currently, the report phishing button only reports to Front. Requesting the ability to turn this off.
about 1 year ago in Resource access settings 1 Backlog

Multiple data retention dates

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.
over 2 years ago in Data retention 0 Backlog

Allow teammate to reply only when assigned

Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.
4 months ago in Admin Experience 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
over 1 year ago in Permissions / Rule management 1 Backlog

Restrict who you can @mention

In some cases it may be undesirable for users to mention other teammates, thereby inviting them to the conversation. Some examples Users should only be able to mention other teammates with access to the current Workspace Users should only be able ...
almost 3 years ago in Restrictions 2 Backlog

All individual inboxes appear in analytics

Currently, when a teammate adds an individual inbox, they can choose whether it will appear in company analytics or not. This can be update one-by-one, but this is tedious and error-prone and still allows the setting to be changed later by the use...
about 2 years ago in Admins can lock teammate-level settings 0 Backlog

Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...
10 months ago in Admin Experience / Insights 1 Backlog

Manage plugins for teammates

Admins can manage which plugins will appear for users on their right hand side panel.
over 1 year ago in Admin Experience 0 Backlog