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Admin Experience

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Allow multiple periods of business hours in a single day

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch
over 1 year ago in Admin Experience / Workforce management 1 Backlog

Support BIMI (Brand Indicators for Message Identification)

11 months ago in Compliance & security 0 Backlog

Manage Shifts with Teammate Groups

No description provided
12 months ago in Admin Experience / Workforce management 0 Backlog

Send notification when conversations is reported as phishing or spam

Allow admins to configure an address that phishing emails should be sent to
over 4 years ago in Admin Experience / Channel management / Security 1 Backlog

Restrict access to Contact Manager

Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
over 4 years ago in Permissions 0 Backlog

Account custom fields tagging

Ability to create custom fields for different accounts. Example, tagging a specific custom fields that only applies to only 1 account and cannot be associated to any other account.
4 months ago in Custom fields 0 Backlog

Manage plugins for teammates

Admins can manage which plugins will appear for users on their right hand side panel.
over 2 years ago in Admin Experience 2 Backlog

Export tags to CSV

Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
over 2 years ago in Admin Experience 0 Backlog

Audit which teammates aren't using their inbox access

Some company admins want to keep shared inbox access controls to the minimum necessary. A teammate may have been granted access but rarely views conversations in the inbox, which means their access can be revoked. How can we help company admins to...
over 2 years ago in Resource access settings 0 Backlog

Use teammate groups to share Views

Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...
about 4 years ago in Object/resource management / Teammate Groups 0 Backlog