ADD A NEW IDEA

Admin Experience

Showing 167 of 1787

Custom Fields: Drop Down with Multi-Select

Add the ability to select more than one value in drop down custom field.
about 1 year ago in Custom fields 0 Backlog

Allow teammate to reply only when assigned

Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.
about 1 year ago in Admin Experience 0 Backlog

Notify admins when a new company admin is added

It would be helpful if there would be an option to configure an alert to notify a specific email or all company administrators if anyone was granted company administrator authority.
over 1 year ago in Admin Experience 0 Backlog

Restrict individual channels

Ability to restrict end-users from adding individual channels
over 1 year ago in Admin Experience 0 Backlog

Trash specific messages (without hard deleting them)

Ability to trash specific messages in a conversation, but not har delete them.
over 1 year ago in Manage conversation content 0 Backlog

Allow multiple periods of business hours in a single day

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch
over 1 year ago in Admin Experience / Workforce management 1 Backlog

Support SSO JIT user provisioning

No description provided
over 1 year ago in Login and SSO settings 0 Backlog

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
over 1 year ago in Admin Experience 1 Backlog

Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
over 1 year ago in Teammate invitation 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
over 1 year ago in Bulk updates 0 Backlog