Admin Experience

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Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).

12 months ago in Custom fields / Views 0 Backlog

New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...

over 1 year ago in Default channel management 0 Backlog

7 VOTE

Ability to Hide Team Members from Other Teams

Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...

about 1 year ago in Workspaces 0 Backlog

2 VOTE

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.

4 months ago in Admin Experience 0 Backlog

10 VOTE

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...

over 1 year ago in Signature management / Teammate Groups 0 Backlog

2 VOTE

Teammate statuses selection

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...

4 months ago in Admin Experience / Workflows 0 Backlog

3 VOTE

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.

6 months ago in Admin Experience 1 Backlog

17 VOTE

Company wide message templates

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.

almost 3 years ago in Workspaces 0 Backlog

6 VOTE

Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.

about 1 year ago in Admin Experience / Workspaces 0 Backlog

1 VOTE

Manage Shifts with Teammate Groups

No description provided

3 months ago in Admin Experience 0 Backlog

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