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Admin Experience

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Company wide message templates

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.
over 3 years ago in Workspaces 0 Backlog

Granular Permissions for Create/Edit/Archive/Delete

Currently, in the roles permissions section (e.g., the Tags section), there is a single checkbox for "Shared tags - create/edit/archive/delete," which allows users to either perform all actions or none. To improve flexibility and control, it would...
4 months ago in Permissions 0 Backlog

Proactive QA (AI Seatbelt)

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...
7 months ago in AI / AI angel (QA before sending) / AI insights / Composer / Manage conversation content 1 Backlog

Admins can filter the teammate list

From Company settings > Teammates, allow the list of teammates to be filtered by certain attributes. Please leave a comment with details on what you would like to filter on and for what purpose.
about 2 years ago in Teammate management 2 Backlog

Export message templates to CSV

Provide an overview off all message templates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
almost 2 years ago in Admin Experience 2 Backlog

Individual signature should not take priority over shared signature

As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...
about 2 years ago in Signature management 0 Backlog

Show time off end date next to a teammate's name

No description provided
11 months ago in Admin Experience / Teammate management / Workforce management 0 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
over 1 year ago in Admin Experience / Resource management permissions 0 Backlog

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
about 1 year ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
about 2 years ago in Custom fields / Signatures 1 Backlog