Admin Experience

Showing 134

Prevent users from sending messages with shared channels

Admins may want teammates using an inbox to only send messages with their own individual channel. This could be because they want a consistent customer experience or in some cases to avoid sending an email to customer A from the customer_b@mycompa...

over 1 year ago in Default channel management 0 Backlog

5 VOTE

Show time off end date next to a teammate's name

No description provided

4 months ago in Admin Experience / Teammate management 0 Backlog

3 VOTE

Support BIMI (Brand Indicators for Message Identification)

2 months ago in Compliance & security 0 Backlog

48 VOTE

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...

over 3 years ago in Admins can control more teammate settings 1 Backlog

31 VOTE

Allow Workspace admins to create and manage teammate Groups

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...

over 2 years ago in Teammate Groups 2 Backlog

23 VOTE

Only show teammates with access to the Workspace as assignment, mention and participant options

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.

over 1 year ago in Workspaces 0 Backlog

2 VOTE

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.

2 months ago in Admin Experience 0 Backlog

3 VOTE

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html

3 months ago in Admin Experience / Core API 0 Backlog

36 VOTE

Admin can enforce 2FA for all teammates

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...

over 3 years ago in Login and SSO settings 1 Backlog

9 VOTE

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)

12 months ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned

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