Admin Experience

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Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...

7 months ago in Admin Experience / Custom fields 0 Backlog

1 VOTE

Export inboxes to CSV

Provide an overview off all inboxes when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

8 months ago in Admin Experience 0 Backlog

0 VOTE

Export channels to CSV

Provide an overview off all channels when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

8 months ago in Admin Experience 0 Backlog

2 VOTE

Export rules to CSV

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

8 months ago in Admin Experience 1 Backlog

4 VOTE

Export message templates to CSV

Provide an overview off all message templates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

8 months ago in Admin Experience 0 Backlog

3 VOTE

Export teammates to CSV

Provide an overview off all teammates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

8 months ago in Admin Experience 0 Backlog

1 VOTE

Ability for admins to un-delete tags, message templates, or rules

No description provided

8 months ago in Object/resource management 0 Backlog

3 VOTE

automation that detects CC info and other sensitive patterns through a one-click setting

9 months ago in Compliance & security 0 Backlog

1 VOTE

More resources and types for custom fields

Add custom fields for more resources: Company, Workspace Add more custom fields types: Tag List, ... This can unlock many scenarios that need a centralised record of constants: incident management with IMs, advanced rules scenarios etc.

9 months ago in Custom fields 0 Backlog

2 VOTE

Allow admins to disable Report Phishing option

Typically a "Report Phishing" button is a cybersecurity function that goes to the IT team or Security team or a 3rd party cybersecurity partner. Currently, the report phishing button only reports to Front. Requesting the ability to turn this off.

9 months ago in Resource access settings 0 Backlog

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