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Admin Experience

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Bulk create tags

Admins can use a CSV to import tags in bulk.
almost 3 years ago in Bulk updates 0 Backlog

Have an additional field to upload files in accounts

For every account, we would like to be able to upload a file (excel or one note) containing our customer profile details.
9 months ago in Custom fields / Developer Platform 0 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

about 2 years ago in Compliance & security 0 Backlog

Allow admins to disable Report Phishing option

Typically a "Report Phishing" button is a cybersecurity function that goes to the IT team or Security team or a 3rd party cybersecurity partner. Currently, the report phishing button only reports to Front. Requesting the ability to turn this off.
about 2 years ago in Resource access settings 1 Backlog

Allow Slack channels to be named during channel setup

This is about an update you made to the Front integration, and more precisely, about the Slack integration to Front. We are spending so much time and steps now. It's very inconvenient as we use the integration a lot for our clients' channel. Befor...
about 2 years ago in Admin Experience / Existing integrations 2 Backlog

Notify admins when a new company admin is added

It would be helpful if there would be an option to configure an alert to notify a specific email or all company administrators if anyone was granted company administrator authority.
over 1 year ago in Admin Experience 0 Backlog

Trash specific messages (without hard deleting them)

Ability to trash specific messages in a conversation, but not har delete them.
over 1 year ago in Manage conversation content 0 Backlog

Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
over 4 years ago in Teammate availability 0 Backlog

Availability status (Available, Out of Office, Do Not Disturb, etc) shown next to assignee name when a conversation is already assigned

When assigning to another Front user, their availability status is listed next to their name in the drop down assignment window. However, there is no availability status shown for the assignee once it has been assigned to them - a coloured circle ...
over 2 years ago in Assigning / Teammate availability 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
over 1 year ago in Bulk updates 0 Backlog