Admin Experience

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.

Today, company admin is the highest level of access which allows the user to access anything in Front, including billing actions such as adding licenses, changing payment details or upgrading plans. We could introduce a new notion of billing permi...

Extend the current setting to "Keep actions in this inbox separate from other inboxes" to the workspace level to be able to have a live conversation between inboxes in a workspace but not affected by conversations in other workspaces - and keep re...

"In some circumstances, you may want to centralize outgoing emails from a single company email address, but sometimes emails are received in employees' individual email addresses. To keep everything centralized and accessible, it is necessary to c...

As an admin, I would like to set a policy to force my teammates to reset their Front login password on a regular basis

We've integrated SMS into the platform, but there's no "phone" field on teammates, any plans to add those?

Allow admins to bulk-set preferences across a company. CSV template upload would probably work best and would not require a complex UI.

When making custom contact fields as a dropdown list, I've found these two functionalities would be super helpful for more customization: It would be great to be able to have a dropdown of pre-selected options as well as a free-text response box i...

I think it will be useful to have a place to add global variables with a predeterminate value that you can use later in the templates and the link of image in that way when a change is made to any of the link for example you only do the change in ...

Admins can use a CSV to import tags in bulk.