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Admin Experience

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Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...
over 1 year ago in Admin Experience / Insights 1 Backlog

All individual inboxes appear in analytics

Currently, when a teammate adds an individual inbox, they can choose whether it will appear in company analytics or not. This can be update one-by-one, but this is tedious and error-prone and still allows the setting to be changed later by the use...
almost 3 years ago in Admins can lock teammate-level settings 0 Backlog

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"
about 1 year ago in Admins can control more teammate settings / Teammate management / Workforce management 0 Backlog

Set Default Font @ Company Level

Our customer's marketing team requires Calibri 16 as a company-wide font. Today, they have to copy text in Calibri 16 from a word doc, then manually paste and save it as a font in Front.
9 months ago in Admin Experience 0 Backlog

Show "Last Modified" date for Templates

In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.
almost 2 years ago in Object/resource management 0 Backlog

Use teammate groups to share Views

Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...
over 3 years ago in Object/resource management / Teammate Groups 0 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
almost 2 years ago in Admin Experience 2 Backlog

Manage an individual teammate's Group membership

An admin can view which teammate Groups a given teammate belongs to, but it can only be edited from the teammate Groups. This means that I want to add a user to multiple teammate Groups I must navigate to each one.
over 2 years ago in Teammate Groups 0 Backlog

Export teammates to CSV

Provide an overview off all teammates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
over 1 year ago in Admin Experience 0 Backlog

Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
10 months ago in Admin Experience / Workforce management 0 Backlog