ADD A NEW IDEA

Workflows

Showing 120

Dynamic Variables in Reply time goals (a.k.a. SLA) Rule

It would be great if we could filter SLAs based on Salesforce contacts or other dynamic variables. Thank you!
over 1 year ago in Workflows 0 Backlog

Vacation Responder integration with Calendar Scheduler Plug-in

In order to block off your calendar to clients who use the calendar scheduling plug-in, currently we have to book an out of office event for the full day in our calendar. One recommendation I have is integrating this with the vacation responder, w...
about 1 year ago in Schedule - manage your calendar / Teammate availability 0 Backlog

Alias teammate email addresses in rule-set CSV file upload to Teammates in Front

https://front.frontapp.com/inboxes/teammates/2760707/inbox/open/33947885827 When you so a CSV file up-load into a rule-set table, email addresses don't link to Teammates in Front like they do when you do a CSV file upload for Accounts/Contacts. If...
about 1 year ago in Workflows 0 Backlog

Language detection: Japanese

Admins would like the ability for Front to detect Japanese for multiple use cases.
over 3 years ago in Rule conditions 1 Backlog

Remove Participants as an option for the Move Action in rules

We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...
almost 2 years ago in Rule actions 1 Backlog

When adding a contact group to Sequence recipients, all contact columns should be added to the recipient table.

Feature request When selecting a contact group in the sequence recipients editor, all the contact card columns should be added to the sequence recipient table. Current behavior When adding a contact group to the sequence recipient table, only the ...
almost 2 years ago in Outbound/Sequences 0 Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
over 2 years ago in Other (workflows) 0 Backlog

Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
almost 4 years ago in Teammate availability 0 Backlog

Individual rules applying to shared conversations

No description provided
about 3 years ago in Other (workflows) 0 Backlog

Improve UI to manage multiple channels in Inboxes

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
8 months ago in Core Product Experience / Workflows 0 Backlog