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Rule dynamic variable: "Trigger/Action author"

It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...
about 2 months ago in Smart rules / Workflows 0 Backlog

New [Is out-of-office] Teammate property for Dynamic Variables

Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.
9 months ago in Smart rules 0 Backlog

Show time off end date next to a teammate's name

No description provided
9 months ago in Admin Experience / Teammate management / Workforce management 0 Backlog

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
almost 2 years ago in Teammate availability 0 Backlog

Email was read rule trigger

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior
over 4 years ago in Rule trigger 2 Backlog

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
12 months ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

[App Objects] Filter Rule Trigger by App Object Type

When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...
2 months ago in Dynamic objects / Rule trigger / Workflows 0 Backlog

SLA rule testing

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.
4 months ago in Workflows 0 Backlog

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...
11 months ago in SLA / Time-based options 0 Backlog

Merge conversations rule action

No description provided
over 3 years ago in Rule actions 0 Backlog