Insights

In analytics, when I select a Parent tag, it should select all child tags automatically. Or I should be given the ability to do so.

As a support manager, I want that manually triggered automated messages are taken into account in analytics, so that my teammates' work is represented accurately

Count how many times a rule applied, who triggered a macro etc

Add another metric to teammate performance report that shows how many conversations a teammate re-assigned to another individual

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...

When creating a view under analytics you have the ability to send yourself automated reports via email. When looking at the "tags" report you have the option to select "all tags" or "filtered tags". Currently the emailed reports always function as...

Want the ability to add the 'number of resolved conversations' as a column in the teammate report. Want to have a quick view of how many conversations each teammate in the workspace completed.

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...