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Tags: Improve Data Export Capability for emails with multiple Tags; Improve Tag grouping / hierarchies

Current problems with tag grouping / data exports: In Front data exports to Excel/csv, all tags that are applied to an email appear in ONE cell (comma separated). Example cell: [tag1,tag2,tag3] Grouping our tags (such as by color) has no impact on...
about 2 years ago in Exports and API 1 Backlog

CSAT: in-email customizable surveys

Ability to send a survey as part of an email body.
over 4 years ago in CSAT 0 Backlog

SLA Breach details (hours, levels)

Being able to have more information provided about how far your SLA has been breached (such as a percentage or graph) or being able to define different breach 'levels' would provide helpful information to know to what degree the SLA has been breac...
about 2 years ago in New metrics 1 Backlog

Export analytics via URL

It would be a simpler way to share the reports with colleagues rather than a csv file.
over 4 years ago in Exports and API 0 Already available

Roll up child stats to parent aggregate

Currently stats on the Tags Table display the stats on a tag by tag basis with no rollup. It would be nice to the hierarchy and a rollup metric for the nested tags to help track the full scope of the tag, and its children instead of having to look...
over 4 years ago in Existing metrics 0 Backlog

Increase 200 row limit for customer report

Current limit on Customers Tab is 200 rows in dashboard export / API
over 4 years ago in Existing metrics 0 Backlog

Record and count the number of templates used per email, not just the last template used in an email.

Front metrics currently only count the last template used in an email. This means that if multiple templates are used in am email, only one is captured and reported in the metrics. This is not an accurate description of 'template usage' as every t...
over 2 years ago in Existing metrics 0 Backlog

CSAT: Option to embed a survey link variable vs. CSAT 5 stars

This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...
over 2 years ago in CSAT 0 Backlog

Tracking the use of email signatures

Being able to track the signatures used by teammates. How often they are used or not used (in favour of another signature)
over 2 years ago in Insights 0 Backlog

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
over 2 years ago in Insights / Metrics - misc improvements 1 Backlog