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CSAT: track number of survey sent

No description provided
about 3 years ago in CSAT 0 Backlog

Tags: Improve Data Export Capability for emails with multiple Tags; Improve Tag grouping / hierarchies

Current problems with tag grouping / data exports: In Front data exports to Excel/csv, all tags that are applied to an email appear in ONE cell (comma separated). Example cell: [tag1,tag2,tag3] Grouping our tags (such as by color) has no impact on...
about 2 years ago in Exports and API 1 Backlog

New inbound conversations

New conversations that were started by end customers.
over 4 years ago in New metrics 1 Backlog

Analytics connector: Power BI

Directly connect to Power BI
over 3 years ago in Exports and API 0 Backlog

Dashboard of scheduled analytics report

Today we need to check analytics views one by one to track scheduled reports.The customer is asking for a single view to track all scheduled reports.
about 1 year ago in Insights 0 Backlog

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current
about 1 year ago in Insights 0 Backlog

Change analytics view access after creation

Currently, there does not seem to be an obvious way to change an analytics view to be accessed by a team or specific teammate group For instance, if an analytics view was created and set to be accessed only by the individual created it, if they th...
about 1 year ago in Insights 0 Backlog

Ability to tag closed segments in Analytics

No description provided
over 2 years ago in Insights 0 Backlog

Messages per conversation

Tracking the total number of message of a conversation
over 2 years ago in New metrics 0 Backlog

CSAT: Option to embed a survey link variable vs. CSAT 5 stars

This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...
over 2 years ago in CSAT 1 Backlog