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Change analytics view access after creation
Currently, there does not seem to be an obvious way to change an analytics view to be accessed by a team or specific teammate group For instance, if an analytics view was created and set to be accessed only by the individual created it, if they th...
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CSAT: Option to embed a survey link variable vs. CSAT 5 stars
This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...
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Hide Archived Tags for Analytics/Rules Creation/Email Tagging
When tagging an email, searching through analytics, or creating rules it is useless to see the huge list of archived tags. The only location where we need to see the archived tags is in the search. This feature make it really hard to browse throug...
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Analytics - metric detail conversation count hard to understand
Context: Analytics is counting conversation segments When clicking to see the detail of a metric the number of conversation segment is displayed and the list of associated conversation is provided Problem: We can display 5 conversations for 6 segm...
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Display the Subject when filtering the data based on the Comment
Hello, When filtering the [Type] column by the value "comment" we would appreciate the possibility to display the data in the [Subject] column? Currently, no data is displayed in the Subject column when filtering by Comments. I understand that Com...
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