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My ideas: Insights

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Customize the display of a metric in Analytics

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.
6 months ago in Customization 0 Backlog

[KB insights] Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
almost 2 years ago in Insights - Other / Knowledge Base 0 Backlog

Live Dashboard - Teammate Filter

As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...
10 months ago in Live dashboard 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
over 1 year ago in New metrics 0 Backlog

Ability to export analytics' custom report

No description provided
23 days ago in Insights 0 Backlog

Applying different filters on each graph in the custom report

That would allow side by side comparisons on inboxes or other criteria instead of only timeline
23 days ago in Insights 0 Backlog

More granular selection of current and previous period in Analytics

More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...
over 2 years ago in Investigation features 0 Backlog

Show more metrics on Topics

Viewing more metrics like Csat or Smart QA grades on Topics
2 months ago in Existing metrics 0 Backlog

Analytics - Parent Tag - Select all subtags

In analytics, when I select a Parent tag, it should select all child tags automatically. Or I should be given the ability to do so.
26 days ago in Insights 0 Backlog

Provide analytics visibility into how long a ticket is in open statuses

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
3 months ago in Core Product Experience / New metrics 0 Backlog