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List conversation recipients endpoint

Per this answer the only way to retrieve all of the recipients of a conversation is to iterate through all messages in the conversation and manually pull out - and de-duplicate - the recipients from each message. This is both unnecessarily complic...
over 1 year ago in Core API 0 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
over 1 year ago in Attachments / Existing integrations 0 Backlog

Display a contact list's name when adding the contact list to a recipient field

When a contact list is added to the composer we display all contacts associated with the list in the UI, it would be helpful to also show the name of the list which was used in the UI for tracking purposes.
over 1 year ago in Contacts 0 Backlog

Drag discussion threads into Microsoft folders

Filing of discussions in shared drives
over 1 year ago in Two-way sync 1 Backlog

Start Conversations as Comments

It would be helpful to be able to start a new conversation as just a comment regarding a contact without it having to start as an email. For example - an internal meeting is held where specific to-dos regarding a customer are identified. It would ...
over 1 year ago in Collaborate - work together seamlessly 0 Backlog

search contacts in the API using the email

add a parameter in the contact list request to search with the emails
over 1 year ago in Core API 2 Backlog

Reply as a new conversation

Similar to forward as a new conversation, but with the same recipients.
over 1 year ago in Compose - write efficiently with quality 3 Backlog

Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
over 1 year ago in Counters 1 Backlog

Show all anonymous user's names as 'Visitor'

When a customer reaches out and is not verified (is not logged in), a random name appears on the chat. We would like these these chats to come in with users' name as 'Visitor'.
over 1 year ago in Live Chat 0 Backlog

Integrate Salesforce Leads with Front Contacts

Integrate Salesforce Leads with Front Contacts. Just like Contacts, I would synchronize my Leads in Salesforce with the Contacts in Front and not synchronize the Contacts in Salesforce with the Contacts in Front. It would be nice to have a choice...
over 1 year ago in Contacts 0 Backlog