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Chatbot: Set knowledge base as default tab upon opening

Would be very useful to have to option to set the knowledge base/Help center tab as the default one so that when a user opens the chatbot they arrive on the Help center tab instead of the chat.
12 months ago in Chatbots 0 Backlog

ADA Compliance for Front Chat

No description provided
over 2 years ago in Live Chat 0 Backlog

search contacts in the API using the email

add a parameter in the contact list request to search with the emails
over 1 year ago in Core API 2 Backlog

Availability status (Available, Out of Office, Do Not Disturb, etc) shown next to assignee name when a conversation is already assigned

When assigning to another Front user, their availability status is listed next to their name in the drop down assignment window. However, there is no availability status shown for the assignee once it has been assigned to them - a coloured circle ...
over 1 year ago in Assigning / Teammate availability 0 Backlog

Template to rule (building workflows off each template)

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X
over 1 year ago in Advanced rule conditions and actions / Workflows 0 Backlog

Option to occasionally send immediately (speed up undo send delay)

Occasionally, I would like to speed up the delay. For example, when I'm actively on a call with someone and need to email them quickly.
almost 3 years ago in Composer 0 Backlog

Vacation Responder integration with Calendar Scheduler Plug-in

In order to block off your calendar to clients who use the calendar scheduling plug-in, currently we have to book an out of office event for the full day in our calendar. One recommendation I have is integrating this with the vacation responder, w...
12 months ago in Schedule - manage your calendar / Teammate availability 0 Backlog

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
over 1 year ago in Existing integrations 1 Backlog

API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type
over 1 year ago in Core API 0 Backlog

Alias teammate email addresses in rule-set CSV file upload to Teammates in Front

https://front.frontapp.com/inboxes/teammates/2760707/inbox/open/33947885827 When you so a CSV file up-load into a rule-set table, email addresses don't link to Teammates in Front like they do when you do a CSV file upload for Accounts/Contacts. If...
12 months ago in Workflows 0 Backlog