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Smart QA scores available in exports / API

No description provided
about 1 month ago in Insights 0 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
about 1 year ago in Voice 0 Backlog

Configure the sidebar to show teammates who are "available"

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.
over 2 years ago in Core Product Experience 4 Backlog
118 VOTE

Search for calendar events

The ability to search the calendar by event name or invitee to find an existing calendar event.
over 4 years ago in Managing/Updating Events 11 Backlog

Ability to hide the left sidebar

Ability to hide left sidebar to focus just on the conversations list and reading pane
over 2 years ago in P1 navigation - left pane 4 Backlog
113 VOTE

Ability to create tables in the composer

Ability to create and edit tables in Front emails (currently you can only paste a table)
over 4 years ago in Composer 5 Backlog

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...
over 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog
113 VOTE

Expand Dark Mode to the rest of the UI

Calendar User settings
over 4 years ago in Other (CPX) 0 Backlog
111 VOTE

Configure business hours as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 4 years ago in Admin Experience / Business Hours and time measure / Workforce management 12 Backlog

Customize form channel like a customer portal form

Give the ability to customize the HTML of a form channel more easily with the UI of a customer portal form. This allows you to have a customer portal embedded into your own website that funnels into Front.
about 2 months ago in Customer Portal 0 Backlog