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Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
9 months ago in Core Product Experience 0 Backlog

Ability to recognize out of date KB articles and set expiration

The ability for KB to recognize when an article has been unused for a certain period of time. Also, the ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
2 months ago in Knowledge Base 0 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
27 days ago in Knowledge Base 2 Backlog

Create calendar events on mobile

Hi team! Filing an Idea on behalf of a prospect. They would like to request the ability to create calendar events from our mobile apps.
4 months ago in Create New Event / Mobile 0 Backlog

Enable external login access for knowledge bases

Today, internal KBs can only be accessed by users logged in to Front. External KBs can be accessed by anyone with the link. We do not support custom authentication for readers to access either of these KBs.
3 months ago in Knowledge Base 3 Backlog

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
11 months ago in Teammate Groups 4 Backlog

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
7 months ago in Core Product Experience 1 Backlog

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
8 months ago in Vacation responders 0 Backlog

Quick survey on KB article to rate if article was helpful or not and share feedback

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...
3 months ago in Knowledge Base 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
2 months ago in Knowledge Base 0 Backlog