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164 VOTE

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
about 2 years ago in Vacation responders 2 Backlog

API/Webhook export of Audit logs

Have the option to be notified/export audit logs. This can be via webhooks and/or a dedicated API endpoint. This is useful for: Monitor changes in workspace configuration on internal dashboards Add logs into SIEM platforms like Sentinel
16 days ago in Admin audit trail / Compliance & security 0 Backlog

Customize vertical switcher in Settings

Have the option to customize the vertical switcher. Some ideas are: show/hide workspaces in the vertical switcher and customize order in which they appear on the sidebar
16 days ago in Settings (User Mgmt & Compliance) / Workspaces 0 Backlog
262 VOTE

Microsoft Teams integration

Send and receive messages to/from Microsoft Teams directly inside Front.
over 3 years ago in New integration requests 4 Backlog

Ticket Status as Dynamic Variable for Message Templates

Ticket Status to be a default Dynamic Variable available to use in Message Templates
12 days ago in Message templates 0

Admin-Only Visibility for Rules/Tags

The ability for top-level admins to set up rules or apply tags for oversight or alerting purposes without those actions being visible to the wider team. For example, if we want to alert a manager to review something via a rule, but we don't want t...
about 2 months ago in Increase granularity of admin permissions 0 Backlog

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
18 days ago in Customer Portal  / Knowledge Base 0
106 VOTE

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
over 1 year ago in Admin Experience / Custom fields / Workflows 1 Backlog
143 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
over 2 years ago in Teammate Groups 5 Backlog

Search Function in Signatures

Please can the search algorithm in Signatures be less 'fuzzy' and actually return the results based on the criteria requested? We have a lot of signatures and it can be painful to scroll down a long list because the search function doesn't work as...
4 months ago in Signature management 2 Backlog