All ideas

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Use different KBs per chatbot/AI answers depending on customer

Jerry Services has multiple internal KBs depending on what insurance company their customer uses - i.e. Geico, FarmersInsurance, Progressive. This brought up an idea where in the future, can we connect multiple KBs to use for AI answers and depend...

5 months ago in AI / AI answer for chat / Knowledge Base 0 Backlog

7 VOTE

Ability to Hide Team Members from Other Teams

Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...

9 months ago in Workspaces 0 Backlog

32 VOTE

"Snooze conversation" rule action

Ability to snooze a conversation from rules.

over 3 years ago in Missing core rule actions 5 Backlog

20 VOTE

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email

about 2 years ago in Composer 0 Backlog

6 VOTE

Sortable rule set data

It would be good to be able to sort and change the order of the various rows within the Rule Set Data for Rule Sets. We are setting up a Master Rule Set for one of our teams to auto tag and assign messages received - this will end up having a lot ...

8 months ago in Workflows 1 Backlog

5 VOTE

Chat Visitors can view their chat history / prior tickets when accessing chat widget

Chat visitors can view their chat conversation history. This is important if the chat widget lives in a portal for current customers and they can view their prior chat history

7 months ago in Live Chat 1 Backlog

11 VOTE

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.

about 1 year ago in AI / AI settings 0 Backlog

5 VOTE

Update the content of message when forwarding, replying or sending to slack with rules

Would be useful to have just the important info that the next team needs based on the information the previous team has compiled.

7 months ago in Rule actions 0 Backlog

8 VOTE

Ability to initiate 1:1 WhatsApp conversation with more than one person at a time

No description provided

11 months ago in Existing integrations 0 Backlog

14 VOTE

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.

over 1 year ago in Message templates 0 Backlog

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