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Keyboard shortcuts: Change Canned Response Shortcut command+shift+5 to something that isn't the same shortcut for a screen record on Mac.

Your current canned response shortcut is command+shift+5. This is the same exact shortcut as a screen record on Mac computers. I have disabled the screen record shortcut on my Mac for this reason. We often need to screen record for tech purposes.
almost 2 years ago in Keyboard shortcuts 0 Backlog

toggle to hide/show message reminder in inbox

i often use the snooze function. it would be nice to be able to quickly filter and see only new message and hide reminder. i know i can them by the red dot and blue dot, but this way i could just do a quick work on new email then get back with the...
almost 2 years ago in Triage - get to inbox 0 0 Backlog

Extend the notifications period for events

Currently, you can only go up to 4 weeks and 28 days. Can that be extended to 6-12 weeks and 30 days since most months have 30 days? It would be very useful!
almost 2 years ago in Event notifications 0 Backlog

P4 Integration multi-view

We have started to work on P4 multi-view, and released it to few customers, but looks like it's on hold since Henri has left.
almost 2 years ago in Partner Integrations 0 Backlog

Enhanced P1 side bar editing

Admins that manage a large amount of workspaces are struggeling to (pin inboxes/ pin teammtes/pin tags) in their navigation pane since they have to scroll all the way down again when clicking on the (edit sidebar) icon
almost 2 years ago in P1 navigation - left pane 0 Backlog

Native integration with Ada

Built a native integration with Ada
almost 2 years ago in New integration requests 0 Backlog

Track user's web client information (OS, device) when they write in via Front Chat

No description provided
over 3 years ago in Live Chat 0 Backlog

CSAT: passing data into a survey

Once passed , the data can be saved as embedded data with the survey response, which can be retrieved on the backend easily. For tagging and reference purposes, if clients track projects on other CRM systems etc
almost 2 years ago in CSAT 0 Backlog

Ability to group notifications when receiving multiple emails/assignments at once

When things are assigned to me in bulk all at once rather than getting 1 notification about it I will get individual notifications for each one. This is problematic when I get 20+ all at once. Would be great to have an option to group notification...
almost 2 years ago in Notifications 0 Backlog

Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
almost 2 years ago in Chatbots 0 Backlog