All ideas

Showing 1682

Bread crumb options on right click

Have the ability to right click the reading plane or the message summary plain and have the same options as in the bread crumb menu (i.e. reply, tag, delete etc.)

almost 2 years ago in Core Product Experience 0 Backlog

2 VOTE

Integration with Copper CRM

Add Copper CRM to the available integrations to manage leads, opportunities and contacts within Front.

almost 2 years ago in Developer Platform 0 Backlog

2 VOTE

Add ability to navigate lists via keyboard

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...

almost 2 years ago in Desktop 0 Backlog

2 VOTE

Prioritize displaying contact name over sender information

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.

almost 2 years ago in Contacts 0 Backlog

2 VOTE

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.

almost 2 years ago in Security 0 Backlog

2 VOTE

Delete comments made by a rule

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...

almost 2 years ago in Workflows 0 Backlog

2 VOTE

Allow scheduling link times at 15 min increments rather than default 30

No description provided

almost 2 years ago in Scheduling Links 1 Already available

2 VOTE

"send later and snooze" option when replying to an email

No description provided

almost 2 years ago in Triage - get to inbox 0 1 Backlog

2 VOTE

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.

almost 2 years ago in Live Chat 0 Backlog

2 VOTE

Bulk create tags

Admins can use a CSV to import tags in bulk.

almost 2 years ago in Bulk updates 0 Backlog

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