All ideas

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Separate Internal Comments From Email Thread

We would like a view that separates the internal chat comments from the email threads, a view to partition the two separately. Right now we have chats between internal users intertwined within the email thread and it looks cumbersome. Our ag...

over 1 year ago in Comments / @ mentions 0 Backlog

1 VOTE

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.

9 months ago in AI / Core Product Experience 0 Backlog

2 VOTE

Polls in emails and discussions

No description provided

over 1 year ago in Collaborate - work together seamlessly / Core Product Experience 0 Backlog

1 VOTE

Provide visitors with a single URL to retrieve all conversations

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.

9 months ago in Core Product Experience 0 Backlog

2 VOTE

Keyboard shortcut: merge conversations

No description provided

over 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

5 VOTE

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation

over 3 years ago in "Create new conversation" actions 0 Backlog

5 VOTE

Signature for SMS messages

No description provided

over 3 years ago in Composer 1 Backlog

2 VOTE

Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...

over 1 year ago in Chatbots 0 Backlog

2 VOTE

Ability to resize and filter columns in accounts manager

No description provided

over 1 year ago in Accounts Manager / Contacts 4 Backlog

1 VOTE

Handling Chatbot Messaging During Holidays/Slow Periods

Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...

9 months ago in Live Chat 0 Backlog

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