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Use our company logo as the image when there are no emails in inbox instead of default image

This is just an aesthetic change but I believe it would make the tool look much more professional & "designed" for the company/team using it if they saw the logo there instead of the default cartoon
over 1 year ago in Other (CPX) 0 Backlog

New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
over 1 year ago in Default channel management 0 Backlog

Local data servers

Front has data servers in the US and Ireland. Customers outside of these countries/outside of the EU may need to their data to be stored in their own country for compliance reasons. If you are voting for this idea, please leave a comment with the ...
over 1 year ago in Compliance & security 0 Backlog

Be able to 'Add Conversation Subscriber' as a rule action

When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...
over 1 year ago in Workflows 0 Backlog

Add contact notes to dynamic variables in rules

When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...
over 1 year ago in Smart rules 0 Backlog

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...
over 1 year ago in Rule trigger 0 Backlog

New tools to recognize phishing attempts.

Due to an increase in phishing emails lately and a possible influx of more capable attempts with the advancements in AI tech it's important to make sure there are processes in place to catch them before they can cause issues. The idea is a new rul...
over 1 year ago in Rule actions 0 Backlog

Sort conversation list by received/imported timestamp rather than sent timestamp

Front today displays conversations in order of when they were sent, not received or imported in the product. This is a suggestion to offer sorting by received timestamp instead of sent.
over 1 year ago in P2 display - conversation list 0 Backlog

Have a button that removes all reply formatting so that the message is reset to normal text

No description provided
over 1 year ago in Composer 0 Backlog

From the sort by drop down, have the ability to sort by sender and subject rather then just newest

No description provided
over 1 year ago in P2 display - conversation list 2 Backlog