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Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
over 1 year ago in Increase granularity of admin permissions / Teammate availability 0 Backlog

Always add a recipient when using a specific message template

No description provided
over 1 year ago in Message templates / Other (workflows) 0 Backlog

Real-time dashboard of activity in Front

Create a real-time dashboard to showcase what's happening *now* in front so you can have a "captain of a ship" view of what's going on. Imagine a screen where you could see staffing, wait & response time, volume of requests, numbers of open/un...
over 1 year ago in Real time Analytics 0 Backlog

Prevent teammate's manually merging conversations

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
almost 2 years ago in Conversation/inbox permissions 0 Backlog

Company wide message templates

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.
almost 2 years ago in Workspaces 0 Backlog

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.
almost 2 years ago in Rule library 1 Backlog

Improve the Advanced Search builder

Description: The advanced Search builder is here to help write a search by filling specific fields like: From, To, Subject, Body, Status, Tag, and Account. Request: Add filters like: "searching in attachments", "has an attachments", "context links...
almost 2 years ago in Filters - Query builder 1 Backlog

Support searching for part of words, email, IDs (partial search)

Description: Sometimes I search using only a part of a longer keyword. Keywords can be: an email address where I remember partially the domain name an order ID where I only know the beginning or the end, or when there is a space in it but I don't ...
almost 2 years ago in Matching 0 Backlog

Return search results where matches are all in the same message (and not split in the conversation)

Description: When searching for multiple keywords, Front returns conversation where the keywords can be in different messages in a conversation. Request: Have an option to return results where all the keywords are in the same message, but not nece...
almost 2 years ago in Matching 0 Backlog

Duration-type dynamic variables & custom fields

Introduce duration fields in rules to power time-sensitive workflows. For example: Add a "SLA target" custom field on the account to support a customer-specific SLA targets Have a "contract renewal date" custom field and use dynamic variable to fi...
almost 2 years ago in Smart rules 0 Backlog