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Keyboard shortcut: merge conversations

No description provided
almost 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

I want to customize "unsubscribe" to still have external replies bump conversation in my inbox (rather than being archived)

I am looking for a function like "Mute" to avoid seeing internal chatter, however, I would like to see the message again when an external sender replies or when I am mentioned. Currently, using "Mute" has caused me to miss external replies to mess...
almost 2 years ago in Mute / subscribe 0 Backlog

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
almost 2 years ago in Core Product Experience / Tags 1 Backlog

Exclude Tags from Views

Currently, creating a view allows you to include certain tags within the view, but does not present an opportunity to exclude specifics tags. Excluding tags can be useful in a scenario where you want to view the majority of content, with only a fe...
almost 2 years ago in Tags 0 Backlog

Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...
almost 2 years ago in Insights / P3 display 0 Backlog

Word count metrics for inbound emails

Can you add an average word-count for emails received. The complexity of emails is often a challenge, and counting volume of incoming mails doesn't encapsulate this.
almost 2 years ago in Triage - get to inbox 0 0 Backlog

Land at last unread message instead of last activity when opening a conversation

When you open a conversation, it lands you at the last activity (i.e. a comment), where most users would prefer if it showed you the very top of the last unread message
almost 2 years ago in P3 display 0 Backlog

Keyboard shortcut: select all (Ctrl+A) in the Spam & Trash folder to mass delete

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.
almost 2 years ago in Core Product Experience / Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Keyboard shortcut: backspace for archiving a conversation

No description provided
almost 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Display the most recent sender's name first in the conversation list preview

Currently Front does not display the most recent sender's name and it is often the cause of a person being addressed incorrectly. Provide a setting to change the name that is displayed in the inbox to the person who most recently sent the email.
almost 2 years ago in P2 display - conversation list 1 Backlog