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Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...
6 months ago in Insights / P3 display 0 Backlog

Assign uploaded "emoji" icon to a tag in the inbox

When a user assigns an icon to a tag in the inbox, it pulls from the "emoji" gallery. Front currently allows a user to upload custom "emojis," but apparently does not have capability for those uploaded images (emojis) to be assigned to a tag even ...
10 months ago in Tags 1 Backlog

Land at last unread message instead of last activity when opening a conversation

When you open a conversation, it lands you at the last activity (i.e. a comment), where most users would prefer if it showed you the very top of the last unread message
6 months ago in P3 display 0 Backlog

Open Message in inbox if messaged received while sending and archiving

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.
3 months ago in P3 display / Triage - get to inbox 0 0 Backlog

Assignment of Merged Conversations

When 2 conversations assigned to 2 different people are merged or smart merged to give the option of who to assign it to, instead assigning based who is first alphabetically.
5 months ago in Assigning / Core Product Experience 0 Backlog

Keyboard shortcut: backspace for archiving a conversation

No description provided
6 months ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Company tag visibility

Allow Company Tags to be visible on some but not all Workspaces (similar to how we can have Workspace Tags visible on some but not all Inboxes). Use case is - Company Tags should be shared by some departments across company (Sales, Operations, Sup...
7 months ago in Tags 0 Backlog

Ability to filter or not display personal / shared tags in tags dropdown

For example, don't show personal (private) tags when working in a shared inbox
7 months ago in Tags 0 Backlog

Stop reopening mails, just because an out of office notitification is received internally

Prevent a conversation from being reopened just because an out-of-office notification is received internally?
4 months ago in Triage - get to inbox 0 / Vacation responders 0 Backlog

toggle to hide/show message reminder in inbox

i often use the snooze function. it would be nice to be able to quickly filter and see only new message and hide reminder. i know i can them by the red dot and blue dot, but this way i could just do a quick work on new email then get back with the...
about 2 months ago in Triage - get to inbox 0 0 Backlog