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Core Product Experience

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"Private public" tags as a feature

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...
11 months ago in Tags 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
almost 2 years ago in P2 display - conversation list 2 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
almost 2 years ago in Comments / @ mentions 1 Backlog

Ability to "mark conversations as distinct" so that option to merge disappears?

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...
over 1 year ago in Merge / privacy leaks / threading 0 Backlog

Ability to duplicate message template

Ability to copy message templates.
about 2 years ago in Message templates 2 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
almost 2 years ago in Core Product Experience 3 Backlog

Display optional calendar invitees as optional on the calendar event

Like in Outlook or Gmail, make Front calendar invites show who's required/optional on calendar invites.
over 1 year ago in Calendar View 0 Backlog

The ability to pin an email at the top of an inbox

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...
almost 2 years ago in Core Product Experience 4 Backlog

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
11 months ago in Core Product Experience / Developer Platform 0 Backlog

Merge conversations with mixed types (eg. email and Front forms)

Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...
almost 2 years ago in Core Product Experience 2 Backlog