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Core Product Experience

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Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.
about 1 year ago in Composer 0 Backlog

Improvements to subject line handling in message templates

No description provided
over 2 years ago in Message templates 2 Backlog

Give access to calendar functionnality to teams not using Gmail / Office365

Our team has now fully shifted to Front for dealing with email and other contact channel, as well for individual emails than for shared email. Our emails are connected through the forwarding (SMTP) method, we don’t have Office365 or Google Workspa...
about 1 year ago in Schedule - manage your calendar 0 Backlog

Ability to choose download location for email attachment

No description provided
about 2 years ago in Attachments 0 Backlog

Quote comment support on mobile

No description provided
over 1 year ago in Comments / @ mentions / Mobile 0 Backlog

Delegate all inboxes but not private discussions

At the moment you cannot delegate all inboxes of a member of staff without showing all their private discussions. But if you turn off delegation and select their inbox, you can then no longer see assigned emails etc.
about 2 years ago in Delegated inboxes 0 Backlog

Allow external users to receive emails of chat transcripts

We have external users who don't login to Front who like to see what customers are asking at a glance. When we used Intercom, they could receive chat transcripts in their inbox. If similar functionality was possible at Front that would be great!
about 1 year ago in Activation / Core Product Experience 0 Backlog

Shortcut for Forward as New Conversation

Good morning Would it be possible to request a shortcut for Forward as a new Conversation please? We forward a lot of itineraries throughout the day and to make sure the subject line is open when I do this, I have to forward as a new conversation....
about 1 year ago in Core Product Experience 0 Backlog

Option to occasionally send immediately (speed up undo send delay)

Occasionally, I would like to speed up the delay. For example, when I'm actively on a call with someone and need to email them quickly.
over 3 years ago in Composer 0 Backlog

Ability to directly auto assign to the replying teammate on a conversation that already has an assigned teammate.

It would be great to have a setting in the team inbox to be able to auto shift assignee to the individual who replies back within the a conversation that has someone already assigned to it. This would allow our teammates to quickly reply and not h...
over 1 year ago in Assigning 0 Backlog