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Core Product Experience

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Vacation Responder Preview

We've had a lot of feedback from the team on OOOs and Vacation Responders. In Outlook, if someone is OOO, you'll see a preview of their OOO message so you can easily copy in their coverage contact instead of waiting for the Vacation Responder to k...
over 2 years ago in Vacation responders 0 Backlog

interact with the front calendar via API

Create calendar events. update calendar events. delete calendar events. all through api.
over 1 year ago in Calendar - other / Core API 0 Backlog

Task assignments within internal comments

To be able to assign specific tasks that you would like a teammate to do in regards to an email within the internal comments section. "@teamate(task) Can you pull data that supports my response to this customer email ". The task could then could l...
6 months ago in Core Product Experience 0 Already available

Send a vacation responder only ONCE to one receiver/mailthread

I'm often CC on mails, and I bet my partners go crazy when a conversation keeps going when I'm out of office or on vacation and they get a vacation responder after each e-mail from me. I believe it is a standard nowadays to have a function to only...
about 2 years ago in Vacation responders 0 Backlog

More / custom colors for fonts

Add more colors for fonts
about 4 years ago in Composer 0 Backlog

Ability to Print without Tags

Have an option that allows print to be used without tags listed
over 2 years ago in Printing 0 Backlog

Calendar Feature

There should be a calendar available in front without having to link it to an outside email source such as Gmail.
over 1 year ago in Core Product Experience 0 Backlog

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text
about 2 years ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Assign conversation in personal inbox moves under "assigned to me"

When assigning a conversation in a personal inbox to myself, the conversation disappears, it moves under "assigned to me". This feels very confusing. I would expect the conversation to be visible in both places like it does for shared inboxes. Can...
6 months ago in Core Product Experience 0 Backlog

Expand visible comment length in email notification

When an agent leaves a private comment on a ticket, and that agent has enabled email notifications, they receive a truncated version of the comment by email, it only shows the first 200 characters and the agent needs to see more information.
6 months ago in Notifications 0 Backlog