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Core Product Experience

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Have a horizontal scroll bar/slider on the message view at all times

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over 1 year ago in Core Product Experience 0 Backlog

Thread comments together

Comments build up quickly, and then it gets difficult to dig through a wall of grey comment boxes. This would introduce the ability to have comments that are threaded together.
over 1 year ago in Comments / @ mentions 0 Backlog

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!
8 months ago in Core Product Experience 0 Backlog

Snooze for x working days

I would like to see the option to set custom snooze times to X working days. I very rarely work weekends, so if I want to snooze an email on a Friday for two days, I want to use working days, so that the snooze is set for Tuesday the following wee...
10 months ago in Snooze 1 Backlog

Team Chat Box

A team chat box similar to Microsoft teams that would enable team members or groups to chat with each other instead of having to start a discussion. Discussions are too formal and have to be continually archived to be removed from the inbox. They ...
over 1 year ago in Core Product Experience 1 Backlog

Improve timezone selection for new invite

If a meeting is taking place in another time zone, you should have the ability to specify the timezone and schedule according to that.
over 3 years ago in Create New Event / Managing/Updating Events 0 Backlog

Sort inbox messages based on priority or status (multiple inboxes like Gmail or a task list like Asana)

Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...
over 1 year ago in Core Product Experience 0 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
4 months ago in Message templates 0 Backlog

@ Mention activity view or notification center

I am hoping it would possible to build-in a notification center that would house all activity where I am (or users) @ mentioned. If this is not possible, modifying rule limitations to expand across all inboxes I have access to, to apply a custom p...
over 1 year ago in Notifications 2 Backlog

Provide option to "Keep participants" when a conversation is moved to a new inbox manually

Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...
almost 2 years ago in Access - what's accessible or visible to whom in P3 0 Backlog