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Core Product Experience

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Keyboard shortcut: copy conversation ID and link

It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...
10 months ago in Collaborate - work together seamlessly / Keyboard shortcuts 1 Backlog

Add trash option to conversation hover actions in personal inboxes

add trash as a hover action on conversation cells within individuals' personal inboxes
9 months ago in Core Product Experience 1 Backlog

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
9 months ago in Merge / privacy leaks / threading 2 Already available

Provide visitors with a single URL to retrieve all conversations

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.
about 1 month ago in Core Product Experience 0 Backlog

From the sort by drop down, have the ability to sort by sender and subject rather then just newest

No description provided
about 1 year ago in P2 display - conversation list 2 Backlog

Configure tab settings in Views (Unassigned/Assigned vs Open)

Personal and Shared views only show an "Open" tab when it has a filter for an assignee. Otherwise, it uses the "unassigned" / "assigned" setting. It would be nice to set the inbox tab setting manually for each view, since the counter next to the v...
2 months ago in Core Product Experience 0 Backlog

Create an ALL view, which shows you conversations that are in certain shared inboxes + conversations in your private inbox

No description provided
6 months ago in Core Product Experience / Views 0 Backlog

Initiate an email from a personal address in a shared inbox

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...
9 months ago in Core Product Experience 0 Backlog

Format paintbrush - Ability to copy paste formatting

No description provided
over 3 years ago in Composer 3 Backlog

Ability to tag a discussion when composing it

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
about 1 year ago in Internal discussions 0 Backlog