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Core Product Experience

Sync non-Google or O365 Calendars

Add personal iCal calendar in prevent double booking feature for scheduling links
over 2 years ago in Scheduling Links Backlog

Jump to first email in conversation

Have an easily accessible button to jump to the top of a conversation
over 3 years ago in P3 display Backlog

Large Audience Warning

Create a warning prompting users to confirm before sending an email to a large number of recipients. Outlook's standard is 25 recipients.
about 2 months ago in Composer Backlog

For scheduling links, the option to use Recurring as the option for availability but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the future

It would be great to have an option to use Recurring as the option for availability on a scheduling link but also to lock it so that people who try to book a time through the scheduling link can only book a time a certain number of days in the fut...
almost 3 years ago in Scheduling Links Backlog

Ticketing Status' scope and/or limit increase

We’re a large organization using Front across multiple workspaces and hundreds of inboxes, and we’re starting to adopt Company-level ticketing more heavily. The current limit of 10 active ticket statuses is becoming restrictive as different depart...
about 2 months ago in Ticketing Backlog

SLA Warning to be displayed at message level

Hi, in long conversations, with lots of back and forth emails, we need to identify quickly and easily to which message in the conversations the SLA warning tag is applied to. Maybe highlight the message or a symbol close to the related emails but ...
7 months ago in Core Product Experience / SLA Backlog

Proactive QA (AI Seatbelt)

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
almost 4 years ago in Composer Backlog

Company level views including Inboxes across workspaces

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.
about 2 years ago in Core Product Experience Backlog

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
about 2 years ago in Composer Will not do