Live Chat

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Ability for multiple people to edit chatbot flow at once

Only one admin can currently edit the chatbot flow at a time. Would it be possible to support multiple admins editing it at the same time?

over 1 year ago in Chatbots 0 Backlog

1 VOTE

Chatbot Contact Fields

It would be great if the phone number contact field on the chatbot could be formatted so it isn't in US style formatting. For example, when typing in a UK mobile number (e.g. 07712312312) the bot does not allow you to submit or move forward becaus...

8 months ago in Chatbots / Contacts 0 Backlog

2 VOTE

Integration with Dialogflow in Chat

It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.

over 1 year ago in Front Chat 0 Backlog

1 VOTE

Keep chat open past business hours settings

We noticed that when we are in the middle of a conversation with a customer, that if the business hours rules are enacted, the chat will shut down automatically. It would be nice if we had the option to continue an active chat past business hours.

9 months ago in Live Chat 0 Backlog

1 VOTE

Display available teammates in Chat Widget

When a site visitor opens the chat widget, display the avatars of the available teammates assigned to the chat channel. As an example, there may be 4 or 5 teammates that handle chat messages from one client. When that client opens the chat widget,...

9 months ago in Front Chat / Live Chat 0 Backlog

1 VOTE

Hitting enter instead of being required to hit send in chat bot

It is very unfriendly to require our customers to click on the send button in the text box versus just hitting enter. Please add this to a coming list of upgrades :)

10 months ago in Chatbots 0 Backlog

1 VOTE

API to start new chat at anytime

Create an API where we can opt to show the "Start new conversation" button at all times on the modal. Would love to have the start new chat button always appear right above the footer so the user can start a new chat anytime, in an intuitive manne...

10 months ago in Front Chat 3 Backlog

1 VOTE

Status Page on Chatbot

would be useful to have the ability to embed our status page on the chatbot - alongside the chatbot and knowledge base. similar to this status page but for our product: https://www.frontstatus.com/

10 months ago in Chatbots 0 Backlog

1 VOTE

Group individual Live Chat messages into one conversation in Sent Items

Live Chat sees every individual message sent as a separate sent item even if it's part of the same live chat conversation with 1 person. When going back through Sent Items, this makes it overly large and messy to look back through, especially when...

11 months ago in Live Chat 0 Backlog

1 VOTE

Live Chat Website Title Identification

We use Front live chat to help our customers troubleshoot quotes and place orders online. Each quote or order has a unique URL which does provide us some information of who the customer is, but we have to open and web page and search the number to...

11 months ago in Live Chat 0 Backlog

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