The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...
It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.
Integrate chatbot with API so we can automate lookups to external databases. Ex) Automate lookups like appointment time, enter a zip code to find store locations, etc.
It would be great if the phone number contact field on the chatbot could be formatted so it isn't in US style formatting. For example, when typing in a UK mobile number (e.g. 07712312312) the bot does not allow you to submit or move forward becaus...
Display online status of chat agents in chat widget
Ability to show chat visitors which support agents are currently online and also the average response time like Intercom does. Would also be helpful to display a message "The team will reply in [xx] hours" if no one is online.
Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.