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Chatbot Transcript: Show Present+Selected options for multi-choice fields

When viewing a completed Front Chat transcript that's transitioned to a conversation, the teammate is presented with a transcript that looks something like this. It's tricky to tell the difference between multi-select options the user entered vs f...
4 months ago in Chatbots 0 Backlog

Chat Visitors can view their chat history / prior tickets when accessing chat widget

Chat visitors can view their chat conversation history. This is important if the chat widget lives in a portal for current customers and they can view their prior chat history
over 1 year ago in Live Chat 1 Backlog

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...
about 2 years ago in Live Chat 0 Backlog

Chatbots: Ability to combine certain options in a multiple choice question

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.
about 2 years ago in Chatbots 0 Backlog

Dynamic Front Chat welcome messages

Ability to configure different Welcome Messages for Front Chat across your website depending on URL
about 3 years ago in Live Chat 0 Backlog

Set chatbot hours and/or conditionally split chatbot responses based on hours

At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
almost 2 years ago in Live Chat 0 Planned

Multi language chatbot

Possibilty to detect user's browser language and adjust chatbot flow accordingly
almost 2 years ago in Chatbots 0 Backlog

Show what Front Chat visitors are typing before they've sent their message

No description provided
over 3 years ago in Live Chat 1 Backlog

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.
almost 3 years ago in Live Chat 0 Backlog

Native co-browsing in Front Chat

It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.
about 2 years ago in Live Chat 0 Backlog