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Live Chat

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Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)
about 3 years ago in Live Chat 1 Backlog

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
8 months ago in Chatbots 0 Planned

Display chat metadata like location, IP address, browser, device type etc.

No description provided
7 months ago in Front Chat / Live Chat 0 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
10 months ago in Chatbots 0 Backlog

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.
over 1 year ago in Live Chat 0 Backlog

Customize sound (volume and type) of notification

No description provided
almost 3 years ago in Desktop / Live Chat / Notifications 0 Backlog

Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
6 months ago in Live Chat 0 Planned

Include emojis in chatbot flow messages

It would be nice to be able to include emojis in messages sent by the chatbot flow to make the bot flow feel more approachable.
10 months ago in Chatbots 0 Backlog

Improved analytics for Front Chat

No description provided
over 1 year ago in Live Chat 0 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
5 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog