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Partner Integrations

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Talkdesk Integration - Add Answering Agent to Call Logging

As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...
9 months ago in Existing integrations 0 Backlog

Oracle Netsuite integration

PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a stat...
10 months ago in New integration requests 0 Backlog

Adding responses to Reviews and Q&As to to Google Business feature.

On top of responding to messages on GMB, the Google Business feature should explore adding reviews and Q&As as channels. The ability for our team to respond directly to all correspondences from Google users in one place would be invaluable.
10 months ago in Existing integrations 1 Backlog

Slack plugin to support private workspaces

Add a Front widget to private Slack channels to allow Front to see content and users in private channels
10 months ago in Existing integrations 0 Backlog

Allow user to customize what messages are logged to Salesforce

I'd like to curate what emails are logged to salesforce. For example, we don't want to log internal only messages or calendar updates.
10 months ago in Existing integrations 1 Backlog

Enforce SFDC picklist dependencies

Picklist Dependencies aren’t enforced (the fields show all options rather than those controlled by Record Type or the applicable ones based on the options selected in other fields) – high priority for data quality.
10 months ago in Existing integrations 0 Backlog

Thread Dialpad SMS & Phone Calls from same Contacts

No description provided
11 months ago in Existing integrations 0 Backlog

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
12 months ago in Existing integrations 1 Backlog

Enable Conversation Splitting for Custom Channels

My company uses SMS for ~90% of our customer conversations. Today, the only way to utilize Front with a single phone number that customers can both call and text is through Dialpad (maybe Aircall as well, not sure). It turns out conversation split...
about 1 year ago in Existing integrations 0 Backlog

Google Photos Integration

Attach Photos from Google Photos
about 1 year ago in New integration requests 0 Backlog