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Don't count throttled API calls against API rate limit

It seems to me like counting throttled API calls against our API call limit is punitive and the root cause for these snowballing outages. This is compounded by the fact that we are relying on Zapier for these api calls and can't finely control the...
about 1 year ago in Core API 0 Backlog

8x8 integration

Front integration with VOIP provider 8x8.
about 2 years ago in New integration requests 0 Backlog

Custom HTTP authorization headers for servers

We’re trying to create Dynamic Objects in Front using information from Okta and to use their API, the HTTP Authorization header needs a custom prefix (SSWS) https://developer.okta.com/docs/reference/api/users/#get-user-with-login. Can we please ge...
about 1 year ago in Developer Platform 0 Backlog

Instagram - add link to DM conversation or user profile on Instagram

There are some features of Instagram DMs that can’t be used from Front (certain types of attachments, stickers, etc.). Additionally, message history is not currently imported in this integration. For these reasons, it’s sometimes necessary to view...
about 1 year ago in Existing integrations / Other channels 1 Backlog

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?
almost 2 years ago in Attachments / Existing integrations 0 Backlog

Docusign integration

No description provided
almost 3 years ago in New integration requests 1 Backlog

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
12 months ago in Core API / Knowledge Base 0 Backlog

Shopify - edit fields within the integration

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.
12 months ago in Existing integrations 1 Backlog

OneDrive Integration

No description provided
almost 4 years ago in New integration requests 0 Backlog

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work
almost 2 years ago in Existing integrations 0 Backlog