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Support lookup for @ user and # channel mentions in Slack

Integration of lookups for Slack users/groups and Slack channels within the Front interface. This will enable you to lookup people and Slack channels directly from Front to help redirect people to the correct channels/people. Basically work in the...
over 2 years ago in Existing integrations 0 Planned

create Views with the API

No description provided
12 months ago in Core API / Views 1 Backlog

More granular API / OAuth token scopes

At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...
over 1 year ago in Core API / Partner Integrations 1 Backlog

Real-time translations in Front - Google Cloud Translation API

A Front Translate module - Front user pick Translation engine. The possibility to connect your own Google Cloud Translation (account) to Front. Very easy to get started via the Google Cloud Console. Incoming messages can be translated in real time...
over 2 years ago in New integration requests 1 Backlog

Ability to create rules with the API

No description provided
almost 3 years ago in Core API 1 Backlog

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
almost 2 years ago in AI / AI summary / Core API 1 Backlog

Support Private Slack Channel Connections

My team and I loved front during our testing. But, front does not have the ability to import private slack channels which is a huge blocker for us.
about 2 years ago in Existing integrations 1 Backlog

[Rules] Allow modification of Message Templates in Dynamic Variables

I'm trying to build a rule that uses AI topics to send a message template response when certain topics are used. I want to send an existing message template, but add a "sent using AI" disclaimer at the end of the message. Right now, the only way t...
5 months ago in AI / Dynamic objects / Message templates 0 Backlog

Merge conversation using API

No description provided
over 2 years ago in Core API 0 Backlog

Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
almost 2 years ago in Dev Relations / Front Chat 1 Backlog