Developer Platform

When a user clicks on the 'post' link we show on an inbound Instagram message we don't bring them to the full post but instead just the media content (so it's kinda like a preview). It would be nice if Front linked directly to the Instagram post m...

We have created several custom apps tailored to specific teams within our organization. However, we are currently unable to limit these apps to specific workspaces, so they are applied companywide. This has led to some confusion and frustration am...

Right now application webhooks are restricted to the shared inbox scope. It would be nice if the scope could be extended to include private inboxes.

ability for Front AI Answers to leverage connectors in a chat session in order to look up, update, and return information to users

When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...

Be able to pass date DV into Connector input field

For every account, we would like to be able to upload a file (excel or one note) containing our customer profile details.

We would like to send bulk SMS out using a template that will pull the name in each SMS such as 'Hi Sam' and 'Hi Kate' so the SMS does not copy the name for every recipient.